Mouseflow

How does Mouseflow work?

发布于 2021-05-03

Mouseflow functions by inserting a single JavaScript line of code onto your website. This script (which is around 64 KB) sends small periodi...

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The Trial ended - what can I do?

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发布于 2021-05-03

When your trial has ended you will need to need proactively select either a paid plan or the free forever plan. From the [Details] button, y...

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Mouseflow Email Preferences

发布于 2021-05-03

Mouseflow sends out a number of emails to various levels of users. Here is a short overview of the emails we send and to whom we send them. ...

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Recordings and Data are Missing

发布于 2021-05-03

Mouseflow only stores recordings and analytical data for a limited time period, depending on what plan you're subscribed to. Free/Limited: 1...

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How are Recordings counted?

发布于 2021-05-03

Recordings are counted in credits, which equals one user session (recording). You can see how many credits are available on your account, wh...

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What are Sessions?

发布于 2021-05-03

A session is created when a new user accesses your site, or when the Mouseflow session ends and the user performs a new action on your site....

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Error: Could not load recording data

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发布于 2021-05-03

If you encounter an error which says "Could not load recording data" when you open a recording, this error may be caused by certain browser ...

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Do you support Flash elements?

发布于 2021-05-03

Mouseflow is able to include Flash elements in heatmaps and playback sessions as long as they're part of an HTML page. However, Mouseflow do...

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What is your cookie policy?

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发布于 2021-05-03

Some countries require websites to be very explicit about which cookies they use and for what purpose, especially with the EU cookie law. He...

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What is Do-Not-Track?

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发布于 2021-05-03

Do-Not-Track (DNT) is a setting that is available in most modern browsers. When enabled, the browser sends a signal to any websites, visited...

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Is Mouseflow right for me?

发布于 2021-05-03

Of course! Mouseflow is trusted by over 100,000 customers, ranging from bloggers and owners of small e-commerce shops to large corporations....

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